Yes! It’s at no cost to you. We can do this because your employer, health plan, or health provider completely pays for the program on your behalf. Shipping is included too. You are not billed anything for joining Livongo.

First, you must be diagnosed with type 1 or type 2 diabetes to join our Livongo for Diabetes Management program. Next, you must be eligible through your employer, health plan, or health provider. Spouses and dependents often qualify as well. Chat with us or call us at if you have questions regarding your case.

Yes! No matter if you check once a week or once per hour, with Livongo, you receive all the strips you need at no cost to you.

After you enroll, you will be shipped the Livongo Welcome Kit that includes the Livongo meter and all the supplies you need to check your blood glucose. You will receive access to the Livongo member website, my.livongo.com, from where you can personalize and access your readings.

Yes, you can cancel at any time for any reason. Just call Livongo at or email [email protected].

You can reorder strips in four ways: 1) On your member website at my.livongo.com, 2) On your Livongo meter, 3) On the Livongo mobile app, or 4) through calling member support anytime at .

1. Does Livongo offer GLP-1 medication to members enrolled in a condition management program for the purposes of weight loss?

Note: GLP-1 solutions may be available to members enrolled in a condition management program based on the benefit offering provided by your employer, health plan or care provider. For questions on your benefits offering, please contact your benefits administrator.

Livongo is now part of Teladoc Health. Therefore, Livongo members enrolled in a condition management program and eligible for condition care will have access to the Teladoc Health network of providers. Teladoc Health care providers can prescribe GLP-1s for these members when clinically appropriate. Our approach is to offer these medications in addition to providing guidance on lifestyle modifications. Members can expect support through nutritionists, expert coaching and other licensed professionals.

2. Am I eligible to receive GLP-1s through my condition management program?

It depends on many factors: • You must be enrolled in our Diabetes Management, Hypertension Management, Weight Management or Diabetes Prevention programs. Your employer or plan sponsor must also have opted in to offer the condition care service. • If you clinically qualify, you’ll receive an invitation to enroll in condition care. • Once enrolled in condition care, your Teladoc Health care provider will assess whether a GLP-1 medication is right for you. Typically, these medications are available to members who meet additional clinical criteria. Members must also have already shown a strong attempt at lifestyle modifications and were unsuccessful.

3. What is the process for getting a GLP-1 prescription if I’m eligible for condition care through my condition management program?

You’ll meet with a Teladoc Health care provider for an initial visit. During this visit, the provider will review your medical history. They’ll also review your current and previous medications. If you meet certain criteria, the provider may suggest starting a weight loss medication. Together, you can decide if it’s right for you. Your provider will also educate you on how to use it, the expected impact, side effects and how to monitor it.

After your provider submits the prescription, it may take several weeks to get it filled. You can expect some administrative follow-up to get the medication approved. You or your provider may need to submit more documentation, prior authorizations or appeal letters if the medication is denied. You’ll be informed if the medication is denied. And your provider may suggest a different one.

You can also expect regular clinical follow-ups after the initial visit:

• 8-12 weeks to check early response and predict final response to medications. • Every 2-4 weeks in the beginning and every 2-3 months thereafter for certain members and medications. The goal is to assess side effects, evaluate weight loss and adjust doses if necessary. • 6-12 months to evaluate weight maintenance, prevent weight gain and keep focus on diet and physical activity. For most weight-loss medications, doctors recommend ongoing use if the medication is helping you lose weight. If you stop taking a medication that’s working, you can expect to regain the weight.

Your care provider may recommend additional clinical support. An expert coach will be available to support your weight loss journey. You may also meet with a Registered Dietitian for personalized nutritional guidance or a behavioral health specialist.

4. What will I have to pay for this medication?

Out-of-pocket costs for these medications are quite high. Your insurance may or may not cover the cost of certain GLP-1s. If they don’t, there are patient assistance programs that may help with costs. However, many programs expire after some time.